Frost Magical Ice of Siam Pattaya

Key Policies:

• Ticket Validity: Vouchers are typically valid for the date selected during booking. 

Height Restrictions:

• Children under a certain height (e.g., 90cm or 80-120cm) may have free or reduced entry. 
• Adult rates apply to those above a certain height (e.g., 130cm). 
• Warm Clothing: It's highly recommended to wear warm clothing as the temperature inside the attraction is very cold (around -10°C). 
• Booking: Advance booking is often recommended, particularly for transfers and to secure a spot, especially for the ice bar. 
• Included Items: Some tickets may include overcoats and drinks, while others may require separate purchases for these items. 
• Hotel Transfer: If hotel transfer is included, it may be limited to a specific radius around the city center.

You can cancel up to 24 hours in advance of the experience for a full refund.

• For a full refund, you must cancel at least 24 hours before the experience’s start time. 
• If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded. 
• Any changes made less than 24 hours before the experience’s start time will not be accepted. 
• Cut-off times are based on the experience’s local time.

Ticket Usage:

• Tickets are typically valid for a single use on the date and time specified on the voucher.
• Some packages include round-trip transfers, and pickup information (hotel name and address) may be required during booking.
• Children's ticket prices are usually based on height, with those over a certain height (e.g., 130cm) charged at the adult rate. 

Cancellations and Rescheduling:

• Rescheduling is often permitted once, with advance notice (usually 3 working days) required.
• Cancellations may be subject to a fee, and the amount can vary depending on the time of cancellation.
• Tickets may be non-refundable in cases of inclement weather, late arrival, no-shows, or if you choose not to use some or all of the services included in the ticket.