Privacy Policy

Depending on the service requested, we may collect information such as:

• Full name
• Mobile number
• Email address
• Residential or billing address
• Date of birth
• Gender, where required for a booking
• Nationality
• Passport details
• Passport copies or photographs
• Visa-related documents
• Government-issued identification details where required
• PAN details where legally or operationally required
• Traveller and accompanying passenger information
• Flight, hotel and travel preferences
• Booking history
• Payment and transaction information
• Enquiries and communications with our team
• IP address, browser, device and website usage information

We only seek travel documents and personal information that are reasonably required to provide the requested service, comply with applicable requirements, prevent misuse or support our business operations.

When you make a booking for family members, friends, employees or other travellers, you may provide their personal information to us.

You should ensure that you are authorized to provide such information and that the traveller is aware that their information will be used for the purpose of arranging the requested travel services.

We may use personal information to:

• Create and manage your account
• Verify your mobile number or email address
• Process travel enquiries
• Provide quotations
• Search and book flights
• Reserve hotels
• Arrange holiday packages
• Process visa applications and visa assistance
• Arrange activities, sightseeing and transfers
• Process cruise and group bookings
• Manage pilgrimage and fixed-departure bookings
• Issue tickets, vouchers, invoices and travel documents
• Process and reconcile payments
• Communicate booking confirmations and updates
• Provide customer support
• Manage cancellations, amendments and refunds
• Prevent fraudulent or unauthorized transactions
• Maintain booking and accounting records
• Improve our website and services
• Comply with legal, regulatory, taxation and government requirements

Our website may provide account registration and authentication through methods such as mobile OTP, email verification or supported third-party sign-in services.

Information collected during authentication may be used to verify your identity, secure your account and connect bookings with your customer profile.

You are responsible for maintaining the security of your account and should not share OTPs or other authentication credentials with anyone.

Certain travel services require passport, visa, identification or other documentation.

We may collect and process these documents where necessary for services such as:

• International flight bookings
• Visa applications
• Hotel reservations
• International holiday packages
• Cruises
• Pilgrimage travel
• Immigration or regulatory requirements

Such information may need to be shared with relevant airlines, hotels, visa processors, embassies, consulates, immigration authorities, government agencies, destination management companies or other travel suppliers.

Payments may be processed through banks, UPI services, payment gateways or other authorized payment service providers.

Oxford Travels may receive transaction information such as payment status, amount, transaction reference and payment method.

Where payment information is processed directly by a bank or payment gateway, the handling of sensitive payment credentials is also governed by that provider's privacy and security practices.

We do not intentionally store complete card credentials such as CVV numbers on our systems unless expressly permitted and handled in accordance with applicable payment-security requirements.

Travel bookings require information to be transmitted to third-party service providers.

Depending on your booking, information may be shared with:

• Airlines
• Hotels and accommodation providers
• Travel technology and reservation systems
• Destination management companies
• Tour operators
• Transfer and transportation providers
• Activity providers
• Cruise operators
• Visa processing companies
• Embassies, consulates and immigration authorities
• Insurance providers
• Banks and payment processors
• Government or regulatory authorities where required

We share information as reasonably necessary to process, manage and fulfil your requested travel service.

Third-party providers may process information according to their own privacy policies and applicable laws.

Travel is an international service.

When you book international travel, your personal information may need to be transmitted to suppliers, authorities or service providers located outside India.

Data protection and privacy laws in those countries may differ from those applicable in India.

Such transfers are made where reasonably necessary to arrange or fulfil the travel services you request, subject to applicable legal requirements.

Some travel search, availability and booking functions on our website may use technology, inventory or APIs provided by third-party travel suppliers.

When a booking is processed through these systems, information necessary to complete the transaction may be transmitted to the relevant provider.

Use of such information by the provider may also be governed by its own privacy policy and contractual or regulatory obligations.

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from government authorities
• Meet immigration or travel-security requirements
• Prevent or investigate suspected fraud
• Protect the security of our website and systems
• Protect our legal rights or those of our customers
• Resolve disputes or enforce applicable agreements

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring pages
• Website activity
• Technical logs and error information

This information may be used for website security, troubleshooting, analytics, fraud prevention and improving the performance and usability of our services.

Our website may use cookies and similar technologies to support functions such as:

• User login and sessions
• Booking processes
• Website preferences
• Security
• Analytics
• Website performance

Some cookies may be necessary for the website to function correctly.

Where required by applicable law, users may be provided with choices regarding non-essential cookies.

We may contact you through email, telephone, SMS, WhatsApp or other communication channels regarding:

• Booking confirmations
• OTP and account verification
• Payment information
• Travel documentation
• Schedule changes
• Visa updates
• Service notifications
• Customer-support requests

Where permitted, we may also send information regarding relevant offers, packages or services.

You may request to stop receiving promotional communications. Transactional and service-related communications may still be sent when necessary for an active booking or account.

Our website may contain links to airlines, hotels, tourism authorities, payment providers, social networks or other third-party websites.

Oxford Travels is not responsible for the privacy practices or content of independent third-party websites.

We recommend reviewing the privacy policy of the relevant third party before providing personal information directly to them.

Oxford Travels takes reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect passwords, OTPs, travel documents and account information.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and as required for booking administration, customer support, accounting, taxation, legal, regulatory, fraud-prevention and record-keeping requirements.

Retention periods may vary depending on the type of information and service involved.

Information that is no longer reasonably required may be deleted, anonymized or securely archived in accordance with applicable requirements and our retention practices.

Depending on applicable law and the circumstances, you may have rights concerning your personal information, including the ability to request access to or correction of certain information and to raise concerns regarding its processing.

Where deletion is requested, we may still need to retain certain information where required for legal, taxation, accounting, fraud-prevention, dispute-resolution or other legitimate compliance purposes.

Requests may be subject to reasonable identity verification before being processed.

Our travel services may include bookings for children when made by or with the authorization of a parent, guardian or other authorized adult.

Information relating to minors should only be submitted by a person authorized to provide it for the relevant travel arrangements.

Oxford Travels may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or applicable requirements.

The updated version will be published on this page with a revised Last Updated date.

We encourage users to review this page periodically.

For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Oxford Travels
M. G. Road, Dahod, Gujarat, India

Website: oxfordtravels.com

Please use our official contact details displayed on the Oxford Travels website for privacy-related requests.