Help Centre

You can search and book available travel services through our website. Select the required service, enter your travel details, review the price and applicable conditions, provide traveller information and complete the payment where required.

Once your booking is successfully confirmed, a booking confirmation will be displayed and/or sent to your registered email address or mobile number. You can also check available booking details under My Bookings after signing in.

Please do not immediately make another payment. Check My Bookings, your email and your payment status first. If the amount has been debited but the booking is not confirmed, contact Oxford Travels with your payment reference and booking details.

Sign in to your Oxford Travels account and visit My Bookings. Your available flight, hotel, holiday and other reservations can be viewed from there.

Yes. You may book for another traveller, provided the traveller information entered during booking exactly matches the identification or travel documents they will use.

This depends on the service provider and the type of change required. Some corrections may be permitted while others may require cancellation and rebooking or may not be permitted at all. Charges may apply.

We aim to display applicable prices, taxes and charges before confirmation. However, travel inventory and fares can change until a booking is successfully confirmed. Any additional services selected by the traveller may also carry separate charges.

Select Flights, enter your origin, destination, travel dates and number of travellers, then search available flights. Select your preferred option, enter traveller details and proceed with the booking.

A flight should be treated as confirmed after the booking has been successfully processed and a valid booking reference/PNR and, where applicable, ticket number has been issued.

Cancellation depends on the airline's fare rules. Some fares are refundable, some are partially refundable and others may be non-refundable. Airline and service charges may apply.

Many airlines allow date changes on eligible fares. Fare differences, airline change fees and applicable service charges may apply.

Airlines generally have strict name-change policies. Minor corrections may sometimes be permitted, while transferring a ticket to another passenger is generally restricted. The applicable airline's rules will determine what is possible.

Baggage allowance varies by airline, route, cabin class and fare type. Please check the baggage information shown with your booking and ticket.

For domestic travel, carry valid identification accepted by the relevant authorities/airline. For international travel, you generally need a valid passport and may also require a visa, transit visa or other destination-specific documentation.

Options are determined by the airline and may include an alternative flight, schedule adjustment or refund depending on the circumstances and airline policy. Contact Oxford Travels if you need assistance with a booking made through us.

Follow the reporting/check-in time stated by your airline. Allow additional time for security, immigration and baggage procedures, particularly for international travel.

Where supported by the airline, seats, meals, baggage and other ancillary services may be available during or after booking, sometimes for an additional charge.

Search for your destination, check-in/check-out dates, rooms and guests. Choose a hotel and room option, carefully review its inclusions and cancellation policy, then complete the booking.

Once successfully confirmed, you will receive a hotel booking confirmation/voucher containing the reservation details.

Normally, a confirmed voucher is sufficient. However, you may contact Oxford Travels if you need assistance or want to verify a special requirement.

Yes, if permitted by the cancellation policy attached to your selected rate. Some rooms offer free cancellation until a specified deadline, while others are partially refundable or non-refundable.

Date changes depend on hotel availability and the conditions of the original reservation. A price difference or amendment charge may apply.

Only if breakfast is specifically listed as an inclusion in your selected room/rate.

Yes, you can request it, but approval is subject to hotel availability and may involve additional charges.

Requests can be submitted where available, but they remain subject to the hotel's confirmation and may carry additional charges. Special requests are generally not guaranteed merely because they were requested.

Guests should carry valid identification and any documents required by the hotel or local authorities. International travellers may be required to present their passport and relevant immigration documents.

Show the booking voucher/reference to the hotel and contact Oxford Travels immediately for assistance. Avoid making another booking before the issue has been checked unless necessary.

This depends on your rate. Certain local taxes, deposits, resort fees or optional services may be payable directly to the property when specified in the booking conditions.

Inclusions vary by package. They may include hotels, flights, meals, transfers, sightseeing, visas, activities or other services. Always check the Inclusions & Exclusions section before booking.

Yes. Depending on the destination and product, our travel team can assist with customised travel dates, hotels, sightseeing, transfers and other requirements.

Customisation may be possible before confirmation. Changes after confirmation are subject to supplier availability, cancellation/amendment conditions and additional costs.

No. Some packages include flights while others are land-only packages. The package page will specify whether airfare is included.

Only when explicitly stated in the package inclusions.

Yes, subject to the applicable airline, hotel, supplier and destination policies. Child/infant pricing and inclusions may differ from adult pricing.

Cancellation is subject to the individual package conditions and the policies of airlines, hotels, DMCs and other suppliers involved. Please check the applicable cancellation terms before confirming.

Yes. We arrange carefully coordinated journeys to destinations including Karbala, Najaf, Makkah, Madinah, Misr and other significant pilgrimage destinations, with particular emphasis on coordination, guidance, accommodation, transportation and traveller support.

A fixed departure is a group trip on a set date. Seats are usually held with a booking or seat-blocking amount, which may be non-refundable or partially refundable, with the balance payable by the communicated deadline. The specific conditions of each departure apply.

Yes. Oxford Travels provides visa assistance for supported destinations. Services and requirements vary by country and visa type.

No. Visa approval, rejection, validity, duration and permitted stay are determined solely by the relevant embassy, consulate, immigration authority or government.

Requirements vary by nationality, destination and visa category. The applicable visa page will provide the current document checklist available to us.

Processing times vary by country and application. Any processing time shown on our website is an estimate and should not be treated as a guarantee.

Yes. Immigration authorities may approve, reject or request additional documentation at their discretion.

Government, embassy, processing and service fees may be non-refundable once an application has been submitted or processing has begun. The conditions applicable to the particular visa service should be checked before payment.

Unless specifically required for the visa process, travellers should consider the financial risk before purchasing non-refundable travel arrangements prior to visa approval.

Select the activity, travel date and number of participants and complete the booking or enquiry process shown on the activity page.

For confirmed activities, booking details or a voucher will be provided where applicable.

Meeting-point or pickup information will be shown in the activity details or confirmation voucher where provided by the supplier.

Yes. Certain outdoor activities, cruises and tours can be changed or cancelled because of weather, safety or operational conditions. Supplier policies will apply.

Cancellation conditions vary by activity. Check the applicable cancellation policy before confirming.

Cruise availability can be searched or requested through the cruise services offered by Oxford Travels.

Requirements depend on the cruise itinerary, ports visited and traveller nationality. A passport, visas and/or transit permissions may be required even for destinations where you do not intend to leave the ship.

It depends on the cruise line and fare. Many cruises include selected dining options, while speciality restaurants, beverages and other services may cost extra.

Yes, subject to the cruise line's applicable fare and cancellation conditions. Charges may increase as the departure date approaches.

Enter the pickup/drop-off locations, date, time, flight information and passenger details and select an available vehicle on the Transfers page.

The applicable transfer operator's waiting-time and flight-delay policy will apply. Always provide accurate flight information when booking.

Pickup instructions and available driver/contact details will be provided in the transfer confirmation or voucher.

Each vehicle has passenger and luggage capacity limits. Select a vehicle suitable for your group and baggage requirements.

Available payment methods will be displayed during checkout and may vary depending on the product and transaction.

Check whether any amount was debited before attempting payment again. If money was debited but the booking was not confirmed, contact Oxford Travels with the transaction details.

Contact us with the booking reference and both transaction references so the payments can be investigated.

Send your request through our official contact channels, or use the option in My Bookings where it is available, with your booking reference. A cancellation is complete only once it has been processed and acknowledged. Reschedules and other changes are subject to availability and supplier rules, and fare or rate differences and charges may apply.

Where applicable, refunds are normally processed according to the original booking/payment method and the policies of the relevant supplier/payment provider.

Refund timing depends on the airline, hotel or other supplier, payment gateway and bank/card provider. The refund is not necessarily credited immediately after cancellation.

Not necessarily. Refund eligibility depends on the fare/rate rules and applicable supplier cancellation charges and service fees.

Generally: Amount Paid – Supplier Charges – Cancellation Charges – Non-refundable Fees – Applicable Service/Processing Charges = Refundable Amount. The exact figure depends on your booking. See our Cancellation & Refund Policy for full details.

Depending on the service, you may be able to start a booking without signing in, but verification/login may be required to complete or manage certain bookings.

Use Sign in / Register on the Oxford Travels website - with a code sent to your registered mobile number on WhatsApp, a code sent to your e-mail, or your Google account.

After signing in, go to My Bookings to view bookings associated with your account.

First verify that you're signed in using the same account/mobile details associated with the booking. If it still doesn't appear, contact Oxford Travels with your booking reference.