Set in Mackay and with Mackay Entertainment & Convention Centre reachable within 600 metres, MainStay Suites Mackay offers express check-in and check-out, non-smoking rooms, an outdoor swimming pool, free WiFi throughout the property and a restaurant. Built in 2009, this 5-star hotel is within 3.1 km of BB Print Stadium Mackay and 7.1 km of Mackay Marina. Private parking is available on site.
The hotel offers a sun terrace.
Mackay Marina is 7.2 km from MainStay Suites Mackay, while Port of Mackay is 7.2 km away. Mackay Airport is 3 km from the property. Please note that there is a 1.5% charge when you pay with an American Express or Diners Club credit card.
Please note housekeeping service is not included on Sundays or Public Holidays.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.
Disclaimer notification: Amenities are subject to availability and may be chargeable as per the hotel policy.
Facilities
Designated smoking area
Lift
Non-smoking throughout
Pets allowed
Shallow end
Smoke-free property
Food & Drink
Barbecue grill(s)
BBQ facilities
Grocery deliveries
Restaurant
Internet & Technology
Free WiFi
Internet services
Wellness & Recreation
Fence around pool
Fitness facilities
Number of outdoor pools - 1
Outdoor pool
Outdoor pool (all year)
Pool sun loungers
Salt-water pool
Sun loungers or beach chairs
Swimming pool
Room Amenities
Air conditioning
Family rooms
Heating
Ironing service
Non-smoking rooms
Soundproof rooms
Outdoor & View
Garden
Outdoor furniture
Picnic area
Sun terrace
Services
Daily housekeeping
Dry cleaning
Dry cleaning/laundry service
Express check-in/check-out
Laundry
Laundry facilities
Luggage storage
Newspapers in lobby (surcharge)
Parking & Transportation
Free self parking
Parking
Parking garage
Parking on site
Private parking
Self parking (surcharge)
Business Facilities
Banquet hall
Conference space
Conference space size (feet) - 775
Conference space size (meters) - 72
Fax/photocopying
Meeting/banquet facilities
Number of meeting rooms - 1
Accessibility
Accessible parking
Facilities for disabled guests
Higher level toilet
Lower bathroom sink
Safety & Security
Fire extinguishers
Key access
Key card access
Safe-deposit box at front desk
Safety Deposit Box
Security alarm
Smoke alarms
Health & Hygiene
All plates, cutlery, glasses and other tableware have been sanitized
Cashless payment available
Contactless check-in/check-out
Face masks for guests available
First aid kit available
Food can be delivered to guest accommodation
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Guests have the option to cancel any cleaning services for their accommodation during their stay
Hand sanitizer in guest accommodation and key areas
Invoice provided
Linens, towels and laundry washed in accordance with local authority guidelines
Physical distancing in dining areas
Physical distancing rules followed
Process in place to check health of guests
Shared stationery such as printed menus, magazines, pens, and paper removed
Staff follow all safety protocols as directed by local authorities
and 17 more.
