Queen Street Mall
Queen Street Mall in Australia Tours
Queen Street Mall is Brisbane’s premier pedestrian shopping and entertainment precinct, located in the heart of the Brisbane CBD. Stretching along Queen Street, the lively mall brings together major department stores, international brands, local retailers, cafés and restaurants.
The pedestrianised precinct is a popular place for shopping, dining and city sightseeing, with a vibrant atmosphere throughout the day. Visitors can explore well-known shopping centres such as Queen’sPlaza and Wintergarden, along with numerous speciality stores and nearby laneways.
Its central location also places visitors within easy reach of landmarks including Brisbane City Hall, King George Square and the Brisbane River. With its combination of retail, dining and entertainment, Queen Street Mall is an essential stop for experiencing the energy of Brisbane’s city centre.

What is included & excluded
- Entry: Queen Street Mall is a public pedestrian shopping precinct in Brisbane and generally does not require an admission ticket.
- Opening Hours: The mall is accessible throughout the day, while individual shops, restaurants, and businesses operate according to their own opening hours.
- Booking: No booking is required for general sightseeing or shopping. Individual restaurants, tours, or special events may require reservations.
- Duration: Visitors can generally allow 1–3 hours to explore the shopping area, stores, cafés, restaurants, and surrounding city attractions.
- Shopping: Visitors should follow individual retailer policies regarding purchases, returns, exchanges, and payment methods.
- Photography: Photography and video recording are generally permitted in public areas for personal use, subject to restrictions imposed by individual businesses or event organisers.
- Accessibility: The pedestrian mall provides generally accessible routes, although temporary works, crowds, events, or individual premises may affect accessibility.
- Pedestrian Safety: Visitors should remain aware of pedestrians, service vehicles, street activity, and designated access areas and follow local signage.
- Children: Children should remain under appropriate adult supervision, particularly in busy areas.
- Visitor Conduct: Visitors should respect shops, public facilities, local businesses, and other pedestrians and dispose of waste responsibly.
- Weather Conditions: As parts of the precinct are outdoors, heavy rain, storms, or extreme heat may affect comfort and some activities.
- Food & Beverages: Restaurants, cafés, and food outlets operate under their own policies. Visitors should follow local rules regarding food, drinks, and outdoor seating.
- Cancellation: General access to Queen Street Mall has no cancellation policy. Any paid activity, event, or reservation is subject to the respective organiser's cancellation and refund conditions.
- Changes to Access: Sections of the mall may occasionally be restricted because of public events, festivals, construction, maintenance, deliveries, or city-centre activities.
- Important: Queen Street Mall is Brisbane's major pedestrian shopping and entertainment precinct, featuring a wide range of retail stores, department stores, cafés, restaurants, and access to nearby city attractions.
Cancellation policy
Terms & conditions
- General access to the mall is free, subject to public access hours and applicable local regulations.
- Visitors must follow the instructions of Brisbane City Council officers, security personnel, police and authorised staff.
- Visitors should remain within designated pedestrian areas and comply with signs and temporary access restrictions.
- Children must remain under the supervision of an accompanying adult.
- Visitors must exercise caution around service vehicles, delivery areas, crossings and other authorised vehicle movements.
- Littering, vandalism, property damage and disruptive behaviour are prohibited.
- Visitors must respect shops, restaurants, public facilities, artworks and surrounding properties.
- Smoking and other restricted activities must comply with Queensland laws and local regulations.
- Street performances, commercial activities, promotional events and organised activities may require appropriate permits or approvals.
- Photography for personal use is generally permitted in public areas, subject to individual business, event and site-specific restrictions.
- Commercial photography, professional filming or organised photo shoots may require prior permission or a permit.
- Visitors should not photograph or record private events or individuals in circumstances where privacy restrictions apply.
- Individual shops, restaurants and attractions may have their own opening hours, admission, payment, exchange and cancellation policies.
- Special events, construction, maintenance, public gatherings or security requirements may result in temporary changes to pedestrian access.
- Visitors should follow all emergency, evacuation and public-safety instructions.
- Visitors are responsible for their personal belongings and safety.
- Cancellation and refund conditions depend on the specific shop, restaurant, tour, event or activity booked.
- If Queen Street Mall is included in an organised Brisbane city tour, the tour operator's cancellation and refund policy will apply.
- If a booked tour or event is cancelled or modified due to weather, public events, road or pedestrian restrictions, safety requirements or operational reasons, refund or alternative arrangements will be handled according to the applicable provider's terms.
- Late arrival or failure to attend a separately booked activity may result in loss of the booking without refund, subject to the provider's conditions.
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