Koala & Kangaroo Sanctuary
Koala & Kangaroo Sanctuary in Australia Tours
The Koala & Kangaroo Sanctuary offers visitors an opportunity to experience some of Australia’s most iconic native animals in a natural and family-friendly setting. Located in the Gold Coast region, such wildlife experiences allow visitors to observe koalas, kangaroos and other Australian species while learning about their habitats and conservation.
Visitors can enjoy close encounters with wildlife, take photographs and learn about the behaviour and protection of native Australian animals. Depending on the sanctuary and experience selected, activities may include koala encounters, kangaroo viewing and educational presentations.
A visit to a Koala & Kangaroo Sanctuary is a memorable way to discover Australian wildlife and conservation, making it a popular addition to a Gold Coast itinerary for families and nature enthusiasts.

What is included & excluded
- Entry: The sanctuary is a wildlife attraction where admission may be ticketed depending on the specific sanctuary or experience booked.
- Booking: Advance booking is recommended for guided visits, wildlife encounters, and special animal experiences, particularly during weekends and holiday periods.
- Opening Hours: Visiting hours vary according to the sanctuary's operating schedule and animal-care requirements.
- Duration: Visitors should generally allow 1–2 hours for a standard visit, with additional time for guided or interactive experiences.
- Wildlife Interaction: Visitors must follow staff instructions when observing or interacting with koalas and kangaroos. Touching or feeding animals is permitted only when specifically authorised.
- Animal Welfare: Animal welfare takes priority. Animal encounters, presentations, or viewing opportunities may be changed or cancelled according to the animals' health, behaviour, or wellbeing.
- Photography: Photography and video recording are generally permitted for personal use, subject to sanctuary rules. Flash photography may be restricted around animals.
- Visitor Conduct: Visitors must remain in designated areas, avoid loud or sudden behaviour, and must not chase, feed, or disturb wildlife.
- Children: Children should remain under adult supervision and follow all wildlife-interaction and safety instructions.
- Accessibility: Accessibility varies between outdoor areas, pathways, and animal enclosures. Visitors requiring assistance should confirm arrangements before visiting.
- Safety: Guests must follow staff instructions and maintain appropriate distances from wildlife. Animals should never be approached without permission.
- Weather Conditions: Outdoor activities may be modified or cancelled because of extreme heat, storms, heavy rain, or other conditions affecting visitor safety or animal welfare.
- Cancellation/Refund: Cancellation and refund conditions depend on the specific sanctuary and experience booked. Special animal encounters may have separate conditions.
- Changes to Activities: Animal presentations, encounters, and viewing areas may be temporarily unavailable due to veterinary care, animal welfare, maintenance, safety, or operational requirements.
- Important: Koala and kangaroo sanctuaries provide opportunities to learn about and observe iconic Australian wildlife while supporting animal care and conservation. Visitors should follow all current sanctuary guidelines to ensure a safe and respectful experience.
Cancellation policy
Terms & conditions
- Admission is subject to a valid ticket or confirmed booking, where applicable.
- Visitors must follow the instructions of sanctuary staff, keepers, guides and authorised personnel.
- Visitors must remain within designated visitor areas, pathways and viewing zones.
- Visitors must not feed, chase, frighten or deliberately disturb animals.
- Animals may only be touched or handled when specifically permitted and supervised by authorised staff.
- Visitors must follow all animal-welfare and handling instructions during wildlife encounters.
- Children must remain under the supervision of an accompanying adult.
- Visitors should avoid loud noises, sudden movements or actions that could stress or disturb the animals.
- Visitors must not enter animal enclosures, staff-only areas or restricted zones.
- Food and personal items must be kept securely where required to prevent animals from accessing inappropriate food or objects.
- Photography for personal use is generally permitted, subject to animal-welfare and sanctuary-specific restrictions.
- Flash photography, commercial photography, professional filming or organised photo shoots may be restricted or require prior permission.
- Visitors must not damage or interfere with enclosures, vegetation, signage or sanctuary equipment.
- Certain animal encounters may have additional age, height, health or participation requirements.
- Wildlife encounters and presentations may be changed, limited or cancelled according to animal health, welfare, weather or operational requirements.
- Certain areas may be temporarily closed for veterinary care, maintenance, conservation work or safety reasons.
- Visitors should follow all emergency and evacuation instructions.
- Visitors are responsible for their personal belongings.
- Cancellation and refund conditions depend on the specific sanctuary, wildlife experience or booking channel used.
- If an animal encounter is cancelled because of animal welfare, weather, safety or operational reasons, refund or alternative arrangements will be handled according to the applicable booking conditions.
- Late arrival or failure to attend may result in loss of the booking without refund, subject to the provider's terms.
- If the Koala & Kangaroo Sanctuary experience is included in an organised Gold Coast tour or package, the tour operator's cancellation and refund policy will apply.
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