Ascott Waterplace Surabaya
- Rating :
- ★★★★
- Address :
- Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5 · Surabaya, Indonesia
On the map
Open in MapsTower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, Indonesia
About this hotel
Hotel Overview: Ascott Waterplace Surabaya epitomizes luxury and sustainability, located in the heart of the city's entertainment district. With its modern architectural design and a commitment to eco-friendly practices, the hotel stands out as an ideal choice for discerning travelers seeking both comfort and minimal environmental impact.
Accommodations: Ascott Waterplace Surabaya caters to a variety of travelers with its richly appointed rooms and suites. Guests can enjoy a comfortable stay in one of the 182 elegantly appointed guestrooms. Each room at Ascott Waterplace Surabaya is a haven of luxury, featuring plush bedding, marble bathrooms, and private balconies offering panoramic city or pool views. In-room amenities include high-speed Wi-Fi, flat-screen TVs, well-stocked minibars, and exclusive toiletries to enhance your stay.
Amenities: The hotel boasts an array of top-tier amenities including concierge service, valet parking, private cabana rentals at the poolside, a sophisticated business center for corporate needs, and VIP services such as butler and limousine rentals.
Dining Options: Ascott Waterplace features exquisite dining options including an on-site restaurant specializing in international cuisine with signature dishes that cater to various palates. The rooftop dining experience offers spectacular views alongside Michelin-starred culinary delights. Room service is available for private dining.
Nearby Location & Transportation: Conveniently located just 8 kilometers from the nearest airport and closely situated to major train stations. The hotel provides easy access to Surabaya’s vibrant city life.
Nearby Attractions:
- Pakuwon Mall - 0.5 km: A premier shopping destination offering a diverse range of retail outlets.
- Surabaya Zoo - 6 km: Explore diverse wildlife in one of the oldest zoos in Southeast Asia.
Wellness And Activities: Experience ultimate relaxation at our spa offering signature treatments and hydrotherapy options. The state-of-the-art fitness center includes yoga classes to rejuvenate your body and mind while outdoor pools provide a serene retreat.
Policies & Check-In Instructions:
- Guests must present government-issued photo ID and credit card upon check-in. Pets are not permitted. All special requests are subject to availability upon arrival.
- Late check-in procedures must be arranged in advance through guest services.
Summary: Situated within minutes from top attractions like Pakuwon Mall & Surabaya Zoo; Ascott Waterplace Surabaya offers unparalleled luxury with its sophisticated accommodations & state-of-the-art amenities tailored for both business travelers & vacationers alike.
Property Registration Number: +62 811-1752-501
Disclaimer notification: Amenities are subject to availability and may be chargeable as per the hotel policy.
Amenities & facilities
148 listed by the property, grouped for reading. Everything the hotel published appears below.
Parking & transport17
- Airport drop off
- Airport pick up
- Airport shuttle
- Airport shuttle (additional charge)
- Airport transportation
- Airport transportation (surcharge)
- Bicycle parking available
- Car hire
- Free parking
- Free self parking
- Parking
- Parking garage
- Parking on site
- Private parking
- Secured bicycle storage
- Shuttle service
- Shuttle service (additional charge)
Pool, spa & fitness15
- Fitness
- Fitness centre
- Fitness facilities
- Free newspapers in lobby
- Free pool cabanas
- Free use of nearby fitness center
- Health or beauty spa nearby
- Number of outdoor pools - 2
- Outdoor pool
- Outdoor pool (all year)
- Parking (limited spaces)
- Pool sun loungers
- Sun loungers or beach chairs
- Sun terrace
- Swimming pool
Services14
- ATM/banking
- Coin laundry on site
- Concierge service
- Concierge services
- Daily housekeeping
- Dry cleaning
- Dry cleaning/laundry service
- Housekeeping on request
- Invoice provided
- Ironing service
- Laundry
- Laundry facilities
- Luggage storage
- Tours/ticket assistance
Health & safety13
- All plates, cutlery, glasses and other tableware have been sanitized
- Cashless payment available
- Contactless check-in/check-out
- First aid kit available
- Guest accommodation is disinfected between stays
- Hand sanitizer in guest accommodation and key areas
- Linens, towels and laundry washed in accordance with local authority guidelines
- Physical distancing in dining areas
- Physical distancing rules followed
- Process in place to check health of guests
- Screens or physical barriers placed between staff and guests in appropriate areas
- Staff follow all safety protocols as directed by local authorities
- Use of cleaning chemicals that are effective against coronavirus
Food & drink9
- Breakfast available (surcharge)
- Breakfast takeaway containers
- Coffee house on site
- Delivered food is securely covered
- Food can be delivered to guest accommodation
- Number of coffee shops/cafes - 1
- Restaurant
- Room service
- Vegetarian breakfast available
Internet & business9
- 24-hour business center
- Computer station
- Fax/photocopying
- Free WiFi
- Internet services
- Meeting/banquet facilities
- Number of meeting rooms - 2
- Wifi
- Wifi available in all areas
In the room8
- Air conditioning
- Bulk dispenser for toiletries
- Change of towels (on request)
- Eco-friendly toiletries
- Non-smoking rooms
- Safe-deposit box at front desk
- Soundproof rooms
- Terrace
Accessibility7
- Accessible airport shuttle
- Accessible parking
- Elevator
- Lift
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
Family6
- Children's club (free)
- Children's pool
- Family rooms
- Kids' club
- Kids' outdoor play equipment
- Playground on site
More facilities50
- 24-hour front desk
- 24-hour security
- At least 80% of all lighting comes from LEDs
- Banquet hall
- Biodegradable/compostable stirrers
- Biodegradable/compostable straws
- CCTV in common areas
- CCTV outside property
- Change of bed sheets (on request)
- Designated smoking area
- Eco-friendly cleaning products provided
- Eco-friendly cleaning products used
- Energy-saving switches
- Fire extinguishers
- Garden
- Golf course (within 3 km)
- Grey water recycling system
- Grocery/convenience store
- Grocery deliveries
- Guest education on local ecosystems and culture
- Hair salon
- Indoor play area
- Key card access
- LED light bulbs
- Living plant wall
- Locally-owned & organized tours & activities
- Multilingual staff
- No single-use plastic soda bottles
- No single-use plastic stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Security alarm
- Shared lounge/TV area
- Smoke-free property
- Smoke alarms
- Sustainability/community reinvestment (10% revenue or more)
- Train station drop-off (surcharge)
- Train station pickup (surcharge)
- Trouser press
- Vegan menu options available
- Vegetable garden
- Vegetarian menu options available
- Water-efficient toilets only
- Water dispenser
- Water dispenser use by guests actively encouraged
- Water park
- Water slide
- Waterslide
Contact & location
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5 60126, Surabaya, Indonesia
From 2:00 PM · Until 11:00 AM
Around the hotel17
- Surabaya Zoo
- Pakuwon Trade Center
- Pakuwon Mall
- Al-Akbar Mosque
- Ciputra World Mall
- Ciputra Golf Club
- Surabaya Town Square
- Lapangan Thor Stadium
- House of Sampoerna
- Mpu Tantular Museum
- Taman Bungkul
- Korea Park
- Monument Of Suroboyo
- BG Junction
- Joko Dolog Statue
- Surabaya (SUB-Juanda)
- Dyandra Convention Center Surabaya
Rooms & rates
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Room rates are live and depend on the dates and the guests. Set your stay in the panel alongside.