HeadLine : In Mackay (City Centre)
Location : With a stay at Quest Mackay on Gordon in Mackay (City Centre), you ll be within a 15-minute walk of Artspace Mackay and Mackay Enertainment and Convention Centre. This luxury hotel is 0.7 mi (1.1 km) from Ken Burgess Orchid House and 0.8 mi (1.2 km) from Jubilee Park.
Rooms : Make yourself at home in one of the 115 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. 42-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.
Dining : Take advantage of the hotel s room service (during limited hours).
CheckIn Instructions :
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest s credit card prior to arrival.
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Instructions : The front desk is open during the following times:
- Monday - Friday: 8:00 AM - 8:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Disclaimer notification: Amenities are subject to availability and may be chargeable as per the hotel policy.
Facilities
Assistive listening devices available
Designated smoking area
Elevator
Lift
Non-smoking throughout
Smoke-free property
Food & Drink
Barbecue grill(s)
BBQ facilities
Breakfast available (surcharge)
Grocery deliveries
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Internet & Technology
Free WiFi
Internet services
Wellness & Recreation
Fitness
Fitness centre
Fitness facilities
Number of outdoor pools - 1
Outdoor pool
Pool with view
Spa services on site
Swimming pool
Room Amenities
Air conditioning
Family rooms
Heating
Ironing service
Non-smoking rooms
Outdoor & View
Outdoor furniture
Picnic area
Sun terrace
Terrace
Services
Daily housekeeping
Dry cleaning
Dry cleaning/laundry service
Laundry
Laundry facilities
Luggage storage
Newspapers in lobby (surcharge)
Tours/ticket assistance
Parking & Transportation
Parking
Parking (limited spaces)
Parking garage
Parking on site
Private parking
Self parking (surcharge)
Business Facilities
Banquet hall
Business center
Conference space
Fax/photocopying
Meeting/banquet facilities
Number of meeting rooms - 1
Accessibility
Accessible parking
Facilities for disabled guests
Toilet with grab rails
Safety & Security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Safe-deposit box at front desk
Safety Deposit Box
Security alarm
Smoke alarms
Health & Hygiene
All plates, cutlery, glasses and other tableware have been sanitized
Cashless payment available
Contactless check-in/check-out
Delivered food is securely covered
First aid kit available
Food can be delivered to guest accommodation
Guest accommodation is disinfected between stays
Guests have the option to cancel any cleaning services for their accommodation during their stay
Hand sanitizer in guest accommodation and key areas
Invoice provided
Linens, towels and laundry washed in accordance with local authority guidelines
Physical distancing in dining areas
Physical distancing rules followed
Process in place to check health of guests
Screens or physical barriers placed between staff and guests in appropriate areas
Shared stationery such as printed menus, magazines, pens, and paper removed
Staff follow all safety protocols as directed by local authorities
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