Situated in Shillong, The Phoenix Residency offers 4-star accommodation with a garden and a terrace. The accommodation features a 24-hour front desk, airport transfers, room service and free WiFi throughout the property.
All rooms are fitted with a flat-screen TV with satellite channels, a kettle, a bath, slippers and a desk. With a private bathroom fitted with a shower and free toiletries, some units at the hotel also feature a city view.
Breakfast is available, and includes buffet, à la carte and continental options. At The Phoenix Residency you will find a restaurant serving Indian, Italian and Pizza cuisine. Vegetarian, halal and vegan options can also be requested.
Shillong Airport is 37 km from the property. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Disclaimer notification: Amenities are subject to availability and may be chargeable as per the hotel policy.
Facilities
Lift
Non-smoking throughout
Food & Drink
BBQ facilities
Breakfast in the room
Breakfast takeaway containers
Coffee house on site
Fruits
Kid-friendly buffet
Kid meals
Packed lunches
Restaurant
Room service
Special diet menus (on request)
Internet & Technology
Free WiFi
Internet services
Wifi
Wifi available in all areas
Wellness & Recreation
Bicycle rental
Room Amenities
Family rooms
Heating
Ironing service
Non-smoking rooms
Soundproof rooms
Outdoor & View
Garden
Outdoor furniture
Terrace
Services
24-hour front desk
ATM/cash machine on site
Daily housekeeping
Dry cleaning
Express check-in/check-out
Laundry
Private check-in/check-out
Tour desk
Parking & Transportation
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Car hire
Free parking
Parking
Parking on site
Private parking
Public transport tickets
Shuttle service
Shuttle service (additional charge)
Business Facilities
Fax/photocopying
Meeting/banquet facilities
Accessibility
Facilities for disabled guests
Toilet with grab rails
Wheelchair accessible
Safety & Security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Safety Deposit Box
Security alarm
Smoke alarms
Health & Hygiene
All plates, cutlery, glasses and other tableware have been sanitized
Cashless payment available
Contactless check-in/check-out
Delivered food is securely covered
Face masks for guests available
First aid kit available
Food can be delivered to guest accommodation
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Guests have the option to cancel any cleaning services for their accommodation during their stay
Hand sanitizer in guest accommodation and key areas
Invoice provided
Linens, towels and laundry washed in accordance with local authority guidelines
Physical distancing in dining areas
Physical distancing rules followed
Process in place to check health of guests
Screens or physical barriers placed between staff and guests in appropriate areas
Shared stationery such as printed menus, magazines, pens, and paper removed
Staff follow all safety protocols as directed by local authorities
Thermometers for guests provided by property
Use of cleaning chemicals that are effective against coronavirus
