Situated in Serfaus, Hotel Universo features a wellness area with a sauna, a steam bath and a sun bed, as well as rooms with a flat-screen cable TV and a balcony. In the evenings, an entertainment programme is provided. The cable cars Komperdellbahn and Alpkopfbahn are within 650 metres.
Free WiFi is at guests’ disposal throughout the hotel. The Alpine-style rooms are fitted with a bathroom featuring a bathtub and a hairdryer. A breakfast buffet is offered in the mornings.
A games room is available for the children’s entertainment. In good weather conditions, a sunbathing terrace is provided as well.
Ski passes can be bought at Hotel Universo and a ski storage room with a ski boot dryer is available at the premises.
Disclaimer notification: Amenities are subject to availability and may be chargeable as per the hotel policy.
Facilities
Hammam
Lift
Non-smoking throughout
Outdoor fireplace
Pets allowed
Food & Drink
Bar
Coffee house on site
Minimarket on site
Room service
Snack Bar
Internet & Technology
Free WiFi
Internet services
Wifi
Wifi available in all areas
Wellness & Recreation
Cycling
Fitness/spa locker rooms
Heated pool
Hiking
Indoor pool
Indoor pool (seasonal)
Infinity pool
Sauna
Ski equipment hire on site
Skiing
Ski storage
Spa and wellness centre
Spa Facilities
Spa lounge/relaxation area
Steam room
Swimming pool
Room Amenities
Family rooms
Heating
Ironing service
Non-smoking rooms
Media & Entertainment
shared lounge/TV area
Outdoor & View
Outdoor furniture
Sun terrace
Terrace
Services
ATM/cash machine on site
Barber/beauty shop
Daily housekeeping
Laundry
Tour desk
Parking & Transportation
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Parking
Parking garage
Parking on site
Private parking
Shuttle service
Shuttle service (additional charge)
Safety & Security
Fire extinguishers
Key card access
Safety Deposit Box
Smoke alarms
Health & Hygiene
All plates, cutlery, glasses and other tableware have been sanitized
Cashless payment available
Contactless check-in/check-out
Face masks for guests available
First aid kit available
Food can be delivered to guest accommodation
Guest accommodation is disinfected between stays
Guests have the option to cancel any cleaning services for their accommodation during their stay
Hand sanitizer in guest accommodation and key areas
Invoice provided
Linens, towels and laundry washed in accordance with local authority guidelines
Physical distancing in dining areas
Physical distancing rules followed
Process in place to check health of guests
Screens or physical barriers placed between staff and guests in appropriate areas
Shared stationery such as printed menus, magazines, pens, and paper removed
Staff follow all safety protocols as directed by local authorities
Thermometers for guests provided by property
Use of cleaning chemicals that are effective against coronavirus
