Activity Policies
- Passengers must carry a valid ticket and appropriate identification required for the journey.
- Passengers should arrive at the railway station in sufficient time for boarding and security procedures.
- Seats are assigned according to the ticket purchased.
- Passengers must follow instructions from train staff and comply with railway safety regulations.
- Luggage must comply with the size and quantity restrictions applicable to the selected fare and train.
- Passengers should keep luggage in designated storage areas and avoid blocking aisles or emergency exits.
- Smoking, including the use of electronic cigarettes, is prohibited in the train.
- Pets and special equipment are permitted only according to the applicable Russian Railways/Sapsan rules.
- Train schedules, carriage composition and services may be changed for operational reasons.
Terms & Conditions
- The ticket is personal and valid for the passenger, train, date, route and seat specified on the travel document.
- Passengers should arrive at the station in sufficient time before departure and complete any applicable boarding/security procedures.
- Passengers must carry their ticket and the identification document used when purchasing the ticket, where required.
- Passengers must follow the instructions of train staff, station personnel and security services.
- Boarding is not guaranteed after the train has departed. A missed departure is generally treated according to the applicable railway ticket rules.
- Ticket changes, cancellations and refunds are subject to the fare and applicable RZD passenger rules. RZD provides ticket-return functionality through its website and passenger application.
- Some fares may be non-refundable or subject to deductions/fees, depending on the fare purchased and the time of cancellation.
- Refunds for eligible electronic tickets purchased through official RZD channels can be processed through the RZD website/app or the applicable ticket-return procedure.
- Passengers should comply with luggage allowances and storage requirements and must not obstruct aisles, entrances or emergency exits.
- Dangerous, prohibited or improperly packed items are not permitted on board.
- Smoking and use of prohibited substances are not permitted on the train.
- Passengers must not disturb other travellers or engage in behaviour that threatens passenger safety or public order.
- RZD may change the train composition, timetable, carriage or other operational arrangements when required.
- Train services may be delayed, changed or cancelled because of technical problems, weather, infrastructure restrictions, security measures or other circumstances beyond the carrier's control.
- Passengers with reduced mobility can request assistance and accessible travel services through RZD's passenger-service system. RZD states that accessibility for passengers with reduced mobility is an important part of its passenger services.
- If the journey is interrupted or the train is cancelled, refund, rebooking or alternative-transport arrangements are handled according to RZD's applicable passenger rules.
- The passenger is responsible for personal belongings carried on the train.
Cancellation Policy
Sapsan train tickets are subject to the Russian Railways (RZD) ticket refund rules. Tickets may be returned before departure, with the applicable refund and cancellation charges depending on the fare type and the time of cancellation. Certain fares may have specific or non-refundable conditions. Passengers should check the refund conditions applicable to their ticket at the time of booking.
