Activity Policies
- The visit is subject to the showroom’s opening hours and operational availability.
- Visitors should follow the instructions provided by showroom staff during demonstrations.
- Photography or video recording may be restricted in certain areas.
- Glass items should not be touched unless permitted by staff.
- Children must remain under adult supervision.
- Any purchases made at the showroom are subject to the seller’s individual payment, delivery and return policies.
- The activity may be changed or cancelled due to operational, safety or local circumstances.
Terms & Conditions
- Access: Entry to the showroom and glass-making demonstration is subject to the opening hours and operating schedule of the specific venue.
- Booking Confirmation: Pre-booked visits are confirmed according to the conditions of the selected showroom or tour operator.
- Glass Demonstration: Demonstrations are subject to availability and may be changed or suspended for operational, safety or other unforeseen reasons.
- Duration: The duration of the showroom visit and demonstration is approximate and may vary according to the programme and visitor flow.
- Meeting Point: Guests should arrive at the designated meeting point on time, preferably 10–15 minutes before the scheduled visit.
- Late Arrival: Late arrivals may not be permitted to join a scheduled demonstration and may be treated as a no-show.
- Cancellation by Customer: Cancellation and refund conditions depend on the specific showroom, tour operator and ticket type. Non-refundable bookings are not eligible for a refund.
- Cancellation by Operator: If the showroom or operator cancels the visit, an alternative arrangement or refund may be offered according to the applicable booking conditions.
- Itinerary Changes: Demonstration times, showroom access or programme details may change due to operational requirements, maintenance, special events or other circumstances beyond the operator's control.
- No-Show: Failure to arrive at the designated meeting point at the scheduled time may result in no refund.
- Photography: Photography or filming during the glass-making demonstration is subject to the venue's rules and staff instructions.
- Safety: Visitors must remain in designated areas and follow all instructions from staff, particularly around hot glass and workshop equipment.
- Personal Belongings: Visitors are responsible for their personal belongings. The venue/operator is generally not responsible for loss, theft or damage.
- Purchases: Any glass products purchased from the showroom are subject to the individual seller's payment, delivery, return and warranty policies.
Cancellation Policy
The Murano Glass Showroom visit is subject to the terms and conditions of the respective glass factory or showroom operator. Cancellation and refund conditions may vary depending on the supplier and booking type. Please refer to the booking confirmation for the applicable cancellation deadline, cancellation charges and refund conditions.
