Activity Policies
- Entry requires a valid admission ticket where applicable.
- Visitors must follow the instructions of museum staff and security personnel.
- Security checks may be carried out at the entrance.
- Visitors should not touch exhibits, historic interiors or decorative elements.
- Photography and filming are subject to the museum's current regulations and may be restricted in particular exhibitions.
- Large bags, luggage and other bulky items may need to be deposited in designated cloakroom areas.
- Visitors should maintain a quiet and respectful atmosphere inside the museum.
- Access to individual rooms or exhibitions may occasionally be restricted due to restoration, exhibitions, official events or operational requirements.
- Children should remain under adult supervision.
Terms & Conditions
- Admission is ticketed, and the ticket is valid for the specified visit/session.
- Visits are available only in an excursion group; independent individual visits are not permitted.
- The last excursion session begins at 16:30.
- Children under 18 require a separate electronic ticket with excursion service, regardless of age.
- Visitors must follow the instructions of museum staff and security personnel throughout the visit.
- Visitors must comply with the museum's rules regarding prohibited items and security requirements.
- Visitors must not touch, damage or otherwise interfere with museum exhibits, historic interiors or architectural elements.
- Photography and filming are subject to the museum's applicable visitor rules and any restrictions announced by museum staff.
- Access to particular rooms or areas may be restricted or changed because of restoration, exhibitions, official events or operational requirements.
- Visitors should arrive in sufficient time for their scheduled excursion. Late arrival may affect participation in the session.
- The museum may change opening hours, sessions or access arrangements for operational, safety or other exceptional reasons.
- Ticket purchase, cancellation and refund conditions are governed by the State Hermitage Museum's applicable ticket rules and the specific ticket purchased.
- If the museum cancels or substantially changes a scheduled visit, refund or alternative arrangements are subject to the museum's applicable procedures.
Cancellation Policy
Tickets for the Menshikov Palace may be cancelled and refunded no later than 3 days before the scheduled date of visit, in accordance with the State Hermitage Museum's official ticket refund rules. Electronic tickets purchased online can be refunded only by the original purchaser. Refund requests are subject to the museum's applicable ticket refund procedures and conditions.
