Activity Policies
- Visitors must follow the instructions of the official cave guide and staff at all times.
- Visitors must remain with the guided group and stay on designated paths and walkways.
- Warm clothing and sturdy, non-slip footwear are strongly recommended because temperatures inside the cave remain around freezing.
- Touching, climbing on or damaging ice formations, rocks or cave structures is strictly prohibited.
- Visitors should not enter restricted or unmarked areas.
- Photography may be subject to restrictions during the guided tour.
- Children must remain under the supervision of an accompanying adult.
- Visitors should follow safety instructions when using the approximately 700 steps inside the cave.
- Cave tours may be changed, delayed or cancelled due to weather, safety or operational conditions.
Terms & Conditions
- Access: Entry to Austrian ice caves is subject to the opening season, operating hours, weather conditions and availability of guided tours.
- Guided Tours: Visits to major ice caves are generally conducted as guided tours. Visitors must follow the instructions of the assigned guide throughout the visit.
- Ticket Requirement: A valid admission ticket is required for entry. Any cable car, shuttle, parking or other transport charges may be separate unless included in the selected package.
- Opening Season: Ice caves are typically seasonal attractions. Opening dates and times may vary depending on weather, safety conditions and operational requirements.
- Weather Conditions: Access can be affected by heavy rain, snow, storms, strong winds or other adverse mountain conditions.
- Physical Requirements: Visitors should be prepared for steep paths, stairs and cold temperatures inside the cave. Appropriate footwear and warm clothing are recommended.
- Photography: Photography or filming may be restricted inside certain cave sections. Visitors must follow the instructions of the operator and guide.
- Late Arrival: Guests arriving after the scheduled tour departure may not be permitted to join the group and may not be entitled to a refund.
- Cancellation by Customer: Cancellation and refund conditions depend on the specific ice cave, ticket type and booking provider. Non-refundable tickets are not eligible for a refund.
- Cancellation by Operator: The operator may cancel or modify a visit due to weather, safety concerns, technical problems or other unforeseen circumstances. An alternative date or refund may be offered according to the applicable conditions.
- No-Show: Failure to attend the booked tour or arrive at the designated meeting point on time may result in no refund.
- Children: Children must be accompanied and supervised by a responsible adult and must comply with the applicable age and safety requirements.
- Personal Belongings: Visitors are responsible for their personal belongings. The operator is generally not liable for loss, theft or damage.
- Liability: The operator is not responsible for delays, closures, itinerary changes or cancellations caused by weather, natural conditions, transport disruptions, safety restrictions or other circumstances beyond its reasonable control.
Cancellation Policy
Tickets may be rescheduled at the on-site ticket office subject to availability. Cancellation and refund may be permitted for important reasons upon contacting the operator. For group bookings, cancellations up to 7 days before the reservation are free; cancellations up to 3 days before incur a 50% fee, while cancellations within 2 days and no-shows are charged at 100%.
