Activity Policies
- Entry: A valid admission ticket is required to enter the Hierapolis archaeological site. Access is generally covered by the applicable Pamukkale/Hierapolis admission ticket.
- Booking: Advance booking is recommended during peak tourist periods. Guided tours may have separate booking arrangements.
- Opening Hours: Visiting hours are subject to the official site schedule and may vary by season or operational conditions.
- Duration: Visitors can explore the ancient city, including its theatre, necropolis, streets, and other accessible ruins, during permitted visiting hours.
- Photography: Photography and video recording are generally permitted for personal use, subject to site rules and restrictions in protected areas.
- Visitor Conduct: Visitors must remain on designated paths, follow archaeological-site regulations, and avoid touching, climbing, or damaging ancient structures.
- Accessibility: The archaeological site covers a large area with uneven surfaces, stones, slopes, and steps, so accessibility may be limited in some sections.
- Safety: Visitors should follow safety signs and staff instructions and exercise caution on uneven or slippery surfaces.
- Weather Conditions: Extreme heat, rain, snow, or other weather conditions may affect walking conditions and access to certain areas.
- Children: Children should remain under adult supervision, particularly around uneven terrain, steps, and elevated archaeological structures.
- Cancellation/Refund: Cancellation and refund conditions depend on the ticket purchased or tour operator's booking terms.
- Changes to Access: Individual monuments or sections may be temporarily restricted because of conservation, restoration, safety, weather, or operational requirements.
- Important: Hierapolis is part of the UNESCO-listed Pamukkale-Hierapolis heritage area. Visitors should help preserve the archaeological remains by following all site regulations.
Terms & Conditions
- Admission is subject to the applicable entrance ticket and current site regulations.
- Visitors must present a valid ticket where required.
- Visitors must follow the instructions of museum staff, guides, security personnel and local authorities.
- Visitors must remain on designated visitor routes and permitted areas.
- Visitors must not climb, touch, damage, carve or remove ancient ruins, columns, statues, inscriptions or archaeological remains.
- The site contains uneven ground, stone pathways, steps and exposed areas; comfortable, non-slip footwear is recommended.
- Visitors should exercise additional caution during hot weather, rain or slippery conditions.
- Children must remain under the supervision of an accompanying adult.
- Visitors should respect the archaeological and cultural significance of the site.
- Littering, vandalism and removal of archaeological or natural materials are prohibited.
- Photography for personal use is generally permitted, subject to restrictions in protected areas.
- Commercial photography or professional filming may require prior permission.
- Certain monuments, paths or archaeological sections may be temporarily closed for restoration, conservation, maintenance, weather or safety reasons.
- Opening hours and visitor-access arrangements may change without prior notice.
- Visitors are responsible for their personal belongings.
- Access to thermal pools and other bathing areas is subject to separate site rules and designated areas.
- Cancellation and refund conditions depend on the ticket type and booking channel used for admission.
- If Hierapolis is included in an organised Pamukkale tour, the tour operator's cancellation and refund policy will apply.
- If the site or a particular section is closed for safety or official reasons, refund or alternative arrangements are subject to the applicable ticket or tour conditions.
- Late arrival or failure to join an organised tour may result in loss of the booking without refund, depending on the operator's terms.
Cancellation Policy
Hierapolis is an ancient archaeological site included within the Pamukkale archaeological area and is subject to the applicable ticketing and refund conditions of the Turkish Ministry of Culture and Tourism. Cancellation and refund eligibility depends on the specific entrance ticket and booking channel. If Hierapolis is included as part of a guided tour, excursion, or travel package, the cancellation and refund conditions of the respective booking will apply.
