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Frequently Asked Questions
   
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Star When do you check availability?
Star Will you confirm my reservation by fax or phone?
Star When do I need to Pay?
Star If I failed to settle payments with in due date can my
reservation be still accepted?

Star Once I decide to Confirm my reservation with your
Star Company How do I pay?
Star Do you offer additional discounts?
Star Are your prices by room or by person?
Star How can you offer rooms at such discounted prices?
Star What is your cancellation policy?
Star Can Oxford Tours & Travels supply a cot or crib for
Star my room when I travel with children?
Star How do I request an early check-in or late checkout with the hotel?
Star If my payments are not clear or my Telegraphic
Star Transfer is not received by you can my reservation
Star be still secured or hold?

 


What is the cost for using Oxford Travels service?

There is NO CHARGE or service fee to use Oxford Travels hotel reservation service.
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TERMS
 
What is GCC Market?

"GCC" means The Cooperation Council for the Arab States of the Gulf (GCC) the countries that are included are Bahrain, Kuwait, Saudi Arabia, United Arab Emirates, Qatar and Oman some hotels get volume business from these countries the reason these country nationals have good discounted Preferential rates or some don't get volume business from these destinations so they have higher rates please do check on our Website for the difference. Back to Top!

What is CIS Market?

"CIS" means Common Wealth Of Independent States the countries that includes are Russia formerly Soviet Union, Kazakhstan, Tajikistan, Azerbaijan, Ukraine all others that
are near by. Back to Top!

What is HB?

"HB" means Half Board, Hotel rates will be inclusive of Daily Breakfast and Lunch or Dinner

What is BB?

"BB" means Bed and Breakfast the rates quoted on the Website is inclusive of daily Buffet Breakfast. Back to Top!

What is FB?

"FB"means Full Board the rates that will be quoted to you will be inclusive of Daily Breakfast, Lunch and Dinner. Usually we don't advertise FB or Full board rates on our Website but it is always subject to your request we can always quote you what ever will be your
request. Back to Top!

What is FIT rates?

FIT rates is applicable only for Frequent Individual Travellers. Back to Top!

What is GIT rates?

GIT rates is applicable only for Group Travellers. Back to Top!

What is Pan Arab Market?

Pan Arab Market countries are Lebanon, Palestine, Yemen, Syria, Jordan, Libya, Egypt, Morocco, Sudan and Iraq. Back to Top!

 
RESERVATION
 
How do I make a reservation?

From our directory, or from every hotel details page choose the hotel you want to stay in and press or click on "Reservation" Button at the bottom of each hotel page. You will be taken into a Reservation form. On the form, just follow the instructions. After you fill out all of the needed information; press the "Submit Reservation" button.
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How long will it take to get a hotel's confirmation?

If the space is available, the booking can be confirmed within 4 to 6 hours.
If no more allotment is available at that moment, we will make the request to the hotel. In this case, it might take 1 or 2 working days (depends on the hotel's reservations clearing process) to get the confirmation. Back to Top!

What if the hotel I requested is not available?

You will be notified via e-mail if your requested hotel is not available. And our travel experts will try to find hotels of comparable standards, prices and in the same area (if available) for your considerations.

Note: Please fill in alternative hotels in the reservation form when making reservation to let us know your preferences in case of your requested hotel is not available.

To avoid disappointment, especially over high season periods, very early booking is strongly advised. Back to Top!

When I submit my reservation, where does my request go?

All travel arrangements are processed through Oxford Travels Reservation Department of our company. All reservation will be followed up within 24 hours with an email and if available, a service order.Some hotels do not confirm reservations immediately. In this case the email you received from our Reservation staff will not contain a confirmation number; however it will contain a Service Order . Your reservation IS NOT confirmed until you receive a confirmation number from us. When we receive the confirmation number, it will be emailed to you. Just for our records, we take your information, it is & will be absolutely confidential always. And will not be sold to any third party companies. Back to Top!

Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The email confirmation you receive from Oxford Travels is all you will need. It displays your Service Order Number. Back to Top!

Can I make a reservation directly through the hotel?

You can, but the prices displayed on Oxford Travels are available only through our service. If you make a reservation at the hotel, you will be charged on average 10% to 50% more. Back to Top!

When do you check availability?

We check availability only at the point of making a
reservation. Back to Top!

Will you confirm my reservation by fax or phone?

Usually we make confirmations by e-mail, so please make double sure that you have provided us the correct e-mail address. Although if you cannot provide an email address, we will send the confirmation
by fax. Back to Top!

 
PAYMENT PROCEDURES
 
When do I need to Pay?

Once we confirm reservation in return E-mail for you, you will be given Option date that you need to settle all your payments on or before this date in failure to settle all the payments before the Option date your reservation will be automatically cancelled.
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If I failed to settle payments with in due date can my reservation be still accepted?

Yes it will be accepted but can't promise the same hotel will be available for your requested dates it is always subject to availability of the hotel space and our allocation with the hotel. Back to Top!

Is the credit card information secure with Oxford Travels?

The security of your personal information is our priority! That's why we utilize the latest encryption technology to ensure the safety of your personal information. All your transactions protected by powerful 128 bit Secure Sockets Layer (SSL) encryption technology. SSL encrypts your credit card number, name, phone number, etc... as it travels through the Internet. SSL safe connection and secure transactions technology has effectively protected millions of OxfordTravels.com customers who have transmitted their credit card numbers on-line for their Hotel Reservation. Back to Top!

Once I decide to Confirm my reservation with your Company How do I pay?

When you receive Confirmation E-mail from our Reservation staff they send you same time Credit Card payment link Thru E-mail you need to fill that form. Back to Top!

What Major Credit Cards You accept?

We accept Visa and Master Cards. Back to Top!

Can I pay by Bank Transfers?

Yes you can pay by bank transfers but you must pay all the Telegraphic Transfer Bank Charges that is more or less US$ 20.00. Telegraphic Transfers can only be acceptable if you are Arriving minimum of 10 days prior or else you need to arrange all the payments
Thru Western Union. Back to Top!

If my payments are not clear or my Telegraphic Transfer is not received
by you can my reservation be still secured or hold?

No, if we do not receive any payments with in due date all your reservation to be cancelled automatically. Back to Top!

 
LODGING RATES
 
Are taxes and breakfast included in your prices?

Yes. Unless noted otherwise, all taxes and breakfast
are included. Back to Top!

Do you offer additional discounts?

In the hotel directory check carefully if there are available weekend special rates or hot deals for the hotel you want to stay in. Then click on Hotel Details to see all these special rates. Sometimes we can offer additional discounts, so check always our hot deals. Back to Top!

Are your prices by room or by person?

All prices in our service are per room, not per person. For example, a price for a single means a room with one person, for a double means a room with 2 persons, etc.
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How can you offer rooms at such discounted prices?

For two reasons. First, all reservations are made through Oxford Travels, our tourism division, who have negotiated these favorable rates. Second, we use the internet to do all the transactions, which cuts our cost considerably. Back to Top!

 
CANCELLATION POLICY
 
What is your cancellation policy?

1) If cancellation is notified to us by fax or email 14 days before check in date, Full refund less 6 % (Being Credit Card Processing Fee) will be Paid back to you. If cancellation is notified to us less than the mentioned period above then one night charge for normal season will be levied and refund the balance amount less 6 % and for peak season full cancellation charges apply.

2) No show - means no email or notification of cancellation received to our office that guest is unable to travel before the check-in date. Payments are not refundable and will be forfeited accordingly.

3) Unused vouchers - No refund provided in event of cancellation or alteration for the services mentioned in the voucher which the guest might decide not to use once the date of check-in
commences. Back to Top!

 
GENERAL HOTEL POLICIES
 
Can OxfordTravels.com supply a cot or crib for my room when I travel with children?

Most of the hotels have Baby cot or crib facilities but still Oxford Travels Reservation staff will help you to request or recommend such hotels that are 100 percent sure to have these facilities, it is always Free of cost. Back to Top!

How do I request an early check-in or late checkout with the hotel?

Since hotel policies regarding early check-in (generally 12:00 noon) or late checkout (generally after 12:00 noon) vary by location and by hotel as it is always subject to availability of the hotel, please contact us by e-mail or by phone prior to your arrival to make any necessary arrangements. Back to Top!

 
Can't find the answer to your question?

Email us your specific question, at info@oxfordtravels.com and we will be happy to provide a prompt response. Back to Top!

 


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